Let's make water care EASY! After all, you got your spa to relax, right?! You will find common questions and water care support on this page. Still have questions? Contact one of our support staff today that can help you with any question you may have. 
How often do I need to Clean my Cartridges?
Filter cartridges should be rinsed at least once a month.  They also need to be chemically cleaned with filter cleaner when the spa is drained and filled.  We always recommend purchasing two sets of cartridge filters.  When you remove once set of cartridges out of your spa to clean, take the stored, clean cartridges and use those in your spa.  You should replace both sets of cartridges after 2 years and start fresh. 
How often should I drain and refill my spa?
Spa water should be drained and refilled every 3-4 months.  If you do not drain your tub every 3-4 months you can experience cloudy water from chemical saturation. NOTE: If you have a Hot Spring Spa and are using the ACE salt water system, you only need to drain & refill your spa every 8-10 months.